Job Openings

Shelter Manager

Reports To: Director of Program Services

Based at:  Shelter

Status:   Full-time, Non-Exempt

Job Purpose: The Shelter Manager is responsible for maintaining a healthy, safe, and supportive shelter environment, while offering Case Management, Client-Centered Consultation, and Community Support to clients and children as needed.

Key Responsibilities:

  • Ensures that the shelter is operating in a safe, clean and healthy manner at all times.
  • Meets with the Director of Program Services at least two times per month for Clinical Supervision.
  • Attends and fully participates in all scheduled trainings required by the agency.
  • Ensures that Home of the Sparrow rules, as defined in the Shelter Rules and Philosophy document, are being upheld by Shelter Staff.
  • Works with the Quality Improvement Manager to ensure that all interventions by Shelter Staff are documented appropriately in resident charts, adhering to the Shelter Guidelines on documentation.
  • Follows all emergency procedures as needed.
  • Relates positively to the community and shelter staff members, representing HOS in a positive manner at all times.
  • Creates and maintains professional relationships with community organizations to best meet the needs of the clients HOS serves.
  • Identifies and addresses gaps in services.
  • Works with the Quality Improvement Manager and Director of Program Services to oversee the data entry for all shelter clients into the HMIS and Billing database systems. Assists the Quality Manager with correcting data errors in order to help maintain the integrity of the system.
  • Oversees and handles any issues revolving around client 30-day notices, crisis intervention/de-escalation, and staff/client conflict resolution.
  • Attends and fully participates in the monthly Safety Committee Meeting.
  • Participates in the On-Call rotation.
  • Attends and fully participates at all Team Meetings.
  • Works with the quality Improvement Manager and Director of Programs to discuss and approve CARF standards for the shelter and oversees the implementation once CARF accredited.
  • Supervises and or completes ordering for client move-ins, move-outs, shelter supplies, office supplies, and gift cards.
  • Coordinates resident move-ins and move-outs with the Intake Manager, observing Shelter Guidelines, and assigns related tasks to shelter staff members.
  • Reads and follows Individual Plans for all clients, providing Case Management, Client Centered Consultation, and Community Support as indicated. Verifies that Shelter Staff are following Individual Plans appropriately.
  • Assigns Shelter Staff members to organize and facilitate Book Buddies Program, Child Care Volunteers for Thursday night programming, and any other necessary volunteers as it pertains to a client’s IP.
  • Ensures that Shelter Staff are greeting and showing appreciation to volunteers.
  • Assigns weekly shelter duties to Shelter Staff.
  • Oversees petty cash and turns in Petty Cash Reconciliation Report at the end of every month to the Director of Program Services.
  • Oversees the distribution of gift cards and turns in necessary gift card receipts and Gift Card Log at the end of every month to the Director of Program Services.

Knowledge & Skills:

  • Strong experience working with those experiencing homelessness, which includes those with past trauma and domestic violence clients.
  • Strong written and verbal communication skills.
  • Strong background in mental health programs and high-barrier populations.

Supervisory Responsibilities:

  • Meets with Shelter Staff members for supervision at least monthly, or more frequently if
  • Supervises Shelter Staff.
  • Interviews and hires for open positions as it pertains to the shelter.
  • Coordinates new hire training using the Shelter Staff Training Manual. Assigns components of new staff training to Shelter Staff as needed.
  • Confirms that the Shelter Staff members are conducting daily safety and maintenance inspections.
  • Conducts annual performance evaluations for Shelter Staff Members.

Physical Demands:

  • Ability to lift up to 30 pounds.
  • Balancing, stooping, kneeling, crouching, crawling and reaching are required.
  • Sitting, standing and walking for extended periods of time.


  • Bachelor’s Degree in Social Work or related field Required.
  • 3 to 5 years of experience supervising staff Required.

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