Reports To: Director of Retail
Department: Retail
Worksite Base: Retail Store
Status: Full-Time, Exempt
General Purpose: The Store Manager is responsible for all aspects of the Store and Donation Center operation. This includes revenue maximization, adherence to agency policies & meeting the needs of the customers, donors, volunteers, employees, clients and the agency.
Key Responsibilities:
- Ensure that each customer and donor receive outstanding customer service by providing a friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge and all other components of customer Service.
- Maintain a safe environment that conforms to Agency standards and local Fire and Building Code ordinances. Perform safety inspections regularly per the Safety Inspection Checklist.
- Be pro-active in all Human Resource aspects including: Continually evaluate and react to performance issues, actively recruit staff and volunteer candidates, train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel, conduct employee reviews, conduct regular store staff & volunteer meetings.
- Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. (budget)
- Working with your Management Team to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Ensure timely transition of seasonal merchandising
- Working with your Management Team to ensure that donations are processed in a timely manner to avoid unsafe buildups.
- Working with your Management Team to ensure the timely preparation of merchandise for recycling pickup, including proper separation & labeling.
- Control shrink expenses & payroll. – Work with Volunteer coordinator, local resources, Workforce, RSVP, etc. to minimize payroll & maximize staffing.
- Stay current and responsive to agency correspondence and email.
- Communicate regularly with the Logistics Teams to maximize the effectiveness of the furniture distribution and delivery process, seasonal bin transfer process.
- Interface with local Chamber of Commerce & become active in Chamber events. Work within the community to orchestrate events such as fashion shows.
- Handle customer and donor requests and concerns in a positive & helpful manner.
- Handle employee concerns consistently and timely.
- Adhere to all Company policies, procedures and practices included in the Employee Handbook, Retail Policy & Procedure Manual and Store Safety Manual.
- Formulate and implement advertising strategies using both social media and traditional methods-i.e. Facebook, Instagram, Constant Contact, local newspaper, local publications
- Work with Marketing and Development to acquire timely store pictures on a weekly basis to be used for chainwide marketing and social media.
- Ensure promptness and accuracy with cash register accountability, daily deposits & envelopes, daily sales detail, month end reporting, payroll & other requested documentation.
- Stay current and up to date with all employee reviews, introductory and annual.
- Any other duties as assigned by the Director of Retail.
Knowledge & Skills: High School education or higher required. Retail/Resale management experience required. Supervisory experience required. Ability to process information/merchandise through register system. Computer skills to access, input and process electronic information. Ability to read, count and write to accurately complete all documentation; including sales detail spreadsheets. Ability to communicate appropriately, effectively, and fairly with associates, customers, volunteers and donors. Ability to operate and use all equipment necessary to run the store.
Supervisory Responsibility: This position is responsible for supervising all resale store staff and volunteers.
Physical Demands:
- Ability to move and/or handle merchandise throughout the store generally weighing 0-50 pounds safely.
- Balancing, stooping, kneeling, crouching, crawling and reaching are required.
- Sitting, standing and walking for extended periods of time are required.
Qualifications:
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to work varied hours/days as business dictates.