Reports To: Store Manager
Department: Retail
Worksite Base: Retail Store
Status: Part-Time, Non-Exempt
General Purpose: The Assistant Manager is responsible for managing the operations of the store in the absence of the store manager. This includes establishing and maintaining customer service. He/she is responsible for the various tasks involved in the overall operation of a store including maximizing sales/profitability by developing staff, controlling expenses and all aspects of donation acceptance & pricing.
Key Responsibilities:
- Ensure that each customer and donor receive outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Supervise and ensure task completion by staff. Adequately manage both staff and volunteers in absence of Store Manager.
- Opening and closing responsibility.
- Assist in floor moves, merchandising, display maintenance and store housekeeping.
- Assist in processing and replenishing merchandise through donation acceptance at back door & monitoring floor stock.
- Help manage the recycling process.
- Stay current and responsive to agency correspondence and email.
- Adhere to all Company policies, procedures and practices included in the Employee Handbook & Retail Policy & Procedure Manual.
- Daily sales detail input along with deposits, payroll and other needed documentation.
- Maintain accuracy and integrity of the seasonal bin transfer and storage process through use of the inventory tracking forms.
- Any other duties as assigned by the Store Manager.
Knowledge & Skills: High School education or higher required. Retail experience required. Supervisory experience required. Ability to process information/merchandise through register system. Baseline computer skills to access, input and process electronic information. Ability to read, count and write to accurately complete all documentation; including sales detail spreadsheets. Ability to communicate appropriately with associates, customers and donors. Ability to operate and use all equipment necessary to run the store.
Supervisory Responsibility: This position is responsible for supervising all thrift store staff and volunteers in absence of Store Manager and may have direct responsibility for a limited number of staff.
Physical Demands:
- Ability to move and/or handle merchandise throughout the store generally weighing 0-50 pounds safely.
- Balancing, stooping, kneeling, crouching, crawling and reaching are required.
- Sitting, standing and walking for extended periods of time are required.
Qualifications:
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to work varied hours/days as business dictates.