Reports To: Store Management on duty
Department: Retail
Worksite Base: Retail Store
Status: Part-Time, Non-Exempt
Job Purpose: A Stockroom Receiving Clerk is responsible for receiving, storing, staging & distributing products. Primary focus is the receiving, sorting and storing of donations in the stockroom area.
Responsibilities:
• Ensure that each donor & customer receives outstanding customer service by providing a donor friendly environment which includes greeting, acknowledging & thanking every one, maintaining outstanding standards, solid product knowledge and all other components of customer service,
• Process incoming donations in an effective and efficient manner while maintaining quality control.
• Assist in processing and replenishing merchandise through donation acceptance at back door & monitoring floor stock.
• Keep the work area clean and orderly, free of trip hazards, topples, or other safety concerns.
• As directed by store management, lead volunteers on tasks, and ensure they understand how to sort and distribute donations safely and efficiently.
• Keep track of inventory, maintaining effective communication with fellow staff when items need to be sent to or retrieved from storage/warehouse. o If applicable:
• Retrieve or bring items to the off-site storage facility in a timely manner.
• Maintain order in the off-site storage facility, alerting management if an issue occurs.
• Alert management when there is an extreme shortage or excess of inventory/donations.
• Alert management when supplies related to the department need to be reordered.
• Understand and follow the criteria for the recycling programs.
• Communicate customer requests to management in a positive & helpful manner.
• Verify that all Home of the Sparrow, Inc. materials are current and available to donors (sign in sheets, brochures, etc.). Replenish as needed.
• Adhere to all Company policies, procedures and practices included in the Employee Handbook & Retail Policy & Procedure Manual.
• Any other duties as assigned by management for example, cashiering and/or open/close procedures.
Knowledge & Skills:
High School education or higher required. Ability to process information/merchandise through register system. Baseline computer skills to access, input and process electronic information. Ability to read, count and write to accurately complete all documentation. Ability to communicate appropriately with associates, customers and donors. Ability to operate and use all equipment necessary to run the store.
Supervisory Responsibility: This position has no supervisory responsibilities.
Physical Demands:
• Ability to move and/or handle merchandise throughout the store generally weighing 0-50 pounds safely.
• Balancing, stooping, kneeling, crouching, crawling, and reaching are required.
• Sitting, standing, and walking for extended periods of time are required.
Qualifications:
• Ability to freely access all areas of the store including the selling floor, stock area, and register area.
• Ability to work varied hours/days as business dictates