Part-Time: Shift Manager, includes evenings and Saturdays (Closed Sundays).
Job Purpose: The Shift Manager is part of the supervisory team in the store. He/she has opening & closing responsibilities & possesses a key to the store. The Shift Manager is responsible for establishing and maintaining customer service. He/she is responsible for the various tasks involved in the overall operation of a store including maximizing sales/profitability by developing staff, controlling expenses, and all aspects of donation acceptance & pricing.
Key Responsibilities:
• Ensure that each customer and donor receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge, and all other components of customer service.
• Supervise and ensure task completion by staff. Adequately manage both staff and volunteers in the absence of the Store Manager & Assistant Manager.
• Opening and closing responsibility.
• Assist in floor moves, merchandising, display maintenance, and store housekeeping.
• Assist in processing and replenishing merchandise through donation acceptance at the back door & monitoring floor stock.
• Help manage the recycling process.
• Stay current and responsive to agency correspondence and email.
• Adhere to all Company policies, procedures, and practices included in the Employee Handbook & Retail Policy & Procedure Manual.
• Daily sales detail input along with deposits, payroll, and other needed documentation.
• Maintain accuracy and integrity of the seasonal bin transfer and storage process through the inventory tracking forms.
• Any other duties as assigned by management.
Knowledge & Skills:
• High School education or higher required.
• Retail experience preferred.
• Supervisory experience required.
• Ability to process information/merchandise through the register system.
• Baseline computer skills to access, input and process electronic information.
• Ability to read, count and write to accurately complete all documentation; including sales detail spreadsheets.
• Ability to communicate appropriately with associates, customers, and donors.
• Ability to operate and use all equipment necessary to run the store.
Supervisory Responsibility: This position is responsible for supervising all thrift store staff and volunteers in the absence of the Store Manager & Assistant Manager.
Physical Demands:
• Ability to move and/or handle merchandise throughout the store generally weighing 0-50 pounds safely.
• Balancing, stooping, kneeling, crouching, crawling, and reaching are required.
• Sitting, standing, and walking for extended periods of time are required.